Cancellation & Refund Policy

For reservations made on this website, the refund depends on how far in advance you cancel, counted to the check-in date:

• Cancel within 48 hours of booking, if check-in is at least 14 days away: full refund.
• Cancel 30 or more days before check-in: full refund.
• Between 7 and 29 days before: 50% refund.
• Less than 7 days before check-in: no refund.

The percentage applies to the total paid, including the cleaning fee, the service fee and taxes.

Write to us at stayinmarietta@gmail.com or by WhatsApp at 787-637-5470 with your reservation code. The cancellation date is the day we receive your message.

Refunds are made to the same card used to pay, through Stripe. They usually appear on your statement within 5–10 business days, depending on your bank.

• If you don't arrive and don't cancel, the reservation is treated as a cancellation on the day of arrival.
• Leaving before the end of the stay doesn't give the right to a refund for the unused nights.
• Date changes are subject to availability; if the new dates cost more, you pay the difference.

If a hurricane or tropical storm warning or an evacuation order affects your dates, you can move the reservation or receive a refund for the unused nights, whatever the date. See section 9 of the Terms & Conditions.

If you booked on Airbnb or VRBO, the cancellation policy shown in that reservation applies. If you paid us through a Marietta Keys payment link, we'll refund that payment according to the same policy.